Return & Refund Policy

At Derito, we prioritize your satisfaction and strive to make your shopping experience as enjoyable as possible. If you find yourself dissatisfied with your purchase or it doesn’t meet your expectations, please reach out to us at [email protected]. Our dedicated customer service team is ready to assist you in resolving any issues you may have.

1. Unsatisfied with Your Order

If your order does not meet your expectations, please contact us within 14 days of the delivery date. To help us assist you better, include a photo of the item received along with a brief description of your concerns. We will assess your request and provide guidance to enhance your experience with our products.

2. Faulty or Substandard Products

In the event you receive a product that is defective or not functioning as expected, please let us know right away. We take full responsibility for damages that occur during manufacturing or shipping.

  • To expedite replacements or refunds, please send us clear images that demonstrate the issue, such as defects or missing parts.
  • Take photographs on a flat surface with the product’s tags or flaws prominently displayed.
  • Typically, faulty items do not require return for replacements.

Note that our warranty covers manufacturing defects only and does not include:

  • Accidental damage
  • Improper handling
  • Normal wear and tear
  • Fading due to sun exposure
  • Post-purchase modifications

Be mindful that the 14-day policy also applies here; after this period, replacements or refunds may not be possible.

3. Order Not Received

If your order has not arrived within the expected delivery timeframe, you have the right to request either a refund or a replacement. Please reach out with your order details, and we will prioritize your case.

  • Your claim must be filed within 2 months of the order date to ensure we can assist you effectively.
  • Refund processing typically takes 5-10 business days depending on your bank's procedures.

4. Refund Processing Time

Refunds will be issued back to the original payment method used for your purchase. Please note the following estimated timelines:

  • Credit Card: Up to 10 business days
  • Paypal: 3 to 5 business days

If your refund does not appear within the specified period, please contact your financial institution for further assistance.

We value each customer and aim to resolve all concerns promptly. For any additional inquiries or support, please email us at [email protected]. Thank you for your understanding, and we look forward to enhancing your shopping experience!

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